Privacy Policy

Last updated: 29 April 2026

The Barat Perhentian (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and disclose information when you interact with us through our website, WhatsApp, social media, or in person at our resort.

1. Information we collect

We may collect the following information when you contact us, make a booking, or stay with us:

Name, contact number, email address
WhatsApp messages, Facebook Messenger messages, Instagram direct messages, and email correspondence with our reservations team
Booking details including check-in and check-out dates, room preferences, number of guests, dietary requirements, special requests
Payment information processed by our authorised payment providers (we do not store full card numbers)
Identification documents required by Malaysian law for hotel registration
Photos and videos taken during resort activities, where you have given consent

2. How we use your information

To respond to enquiries and process reservations
To provide guest services during your stay
To send booking confirmations, check-in instructions, and follow-up communications
To improve our services and guest experience
To comply with Malaysian legal and regulatory requirements
For marketing communications about The Barat Perhentian, only where you have opted in

3. WhatsApp Business Messaging

When you message us via WhatsApp, your messages and contact details are processed via WhatsApp Business Platform (Meta) and stored in our internal customer service system. We use this only to communicate with you about bookings, enquiries, and resort services. We do not share your WhatsApp messages with third parties for marketing.

4. How we share your data

We do not sell your personal data. We may share it only with:

Meta Platforms Ireland Limited, as the operator of WhatsApp Business Platform
Our payment processors for authorised transactions
Government authorities where required by Malaysian law

5. Data storage and security

Your data is stored on secure servers and protected by reasonable technical and organisational measures. We retain personal data only for as long as needed to provide our services, comply with legal obligations, and resolve disputes.

6. Your rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data, subject to legal retention requirements
Withdraw marketing consent at any time
Lodge a complaint with the Personal Data Protection Department of Malaysia (JPDP)

7. Children’s privacy

Our services are not directed at children under 13. We do not knowingly collect personal data from children without parental consent.

8. Cookies

Our website uses cookies for site functionality and analytics. By continuing to use baratperhentian.com you consent to our use of cookies.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above shows the most recent revision.

10. Contact

For privacy enquiries or to exercise your rights, contact us at:

The Barat Perhentian
Pulau Perhentian Besar, Terengganu, Malaysia
Email: thebaratpp@gmail.com
WhatsApp: +60 16-261 8888
Website: https://baratperhentian.com